Privacy Policy

This Website (“Site”) is owned and operated by Cochrane Coffee Traders Ltd. (“Coffee Traders”). The following outlines the Privacy Policy regarding use of this Site.

ALL RIGHTS RESERVED

The Coffee Traders Internet Site is located under the universal resource locators: www.coffeetraders.ca, www.cochranecoffeetraders.ca, and www.cochranecoffeetraders.com (“Site”). We are pleased to provide this Privacy Policy governing our use of personally identifiable information, “Personal Information”, provided to us via this Site. We are committed to respecting your online privacy and recognize your need for appropriate protection and management of any Personal Information you share with us.

WHAT WE COLLECT AND HOW WE USE IT

Personal Information means any information that may be used to identify an individual, including, but not limited to, your name, contact information, job category, and information about your company. This information may be gathered when you visit the Site to: provide feedback in an online survey; request product or service information; or register for a newsletter. When you provide such information to us, we may use it to: deliver requested goods, services, or information; provide notices and newsletters regarding goods or services that you may purchase; and to improve the content and general administration of the Site.

We will clearly inform you when personal information is asked for and you will have the choice to provide it or not. Generally, this information is requested when you choose to pay through this Site, are a wholesale customer with credit, subscribe to product updates, newsletters or other online services. We use your personal information to provide you information that will allow you to pay through this Site, to automatically customize your documents with your personal information, and to alert you of software upgrades, updates or other services from Coffee Traders.

If you choose not to register or provide personal information, you can still use this Site but you will not be able to receive additional services or access certain areas that require registration. When you activate your account, you are providing your consent to occasionally receive information from us. In each communication from us, you will have the opportunity to unsubscribe from further communications; alternatively you may contact us to express your choices at the address provided on the Contact page.

Your information is never shared outside the company without your permission. Inside the company, data is stored behind multiple firewalls on secure servers with restricted user access. If you create an account, you may be asked to provide your contact information, including a valid email address. We use this information to send you updates about Coffee Traders, order confirmations, and information about our services. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you ordered at that time.

We may on occasion require the help of other companies to provide limited services on our behalf, such as packaging, shipping and delivery, customer support, and processing event registrations. We will only provide such companies with the information required for them to perform these services; these service providers are bound by strict privacy policies and are prohibited from using your information for any other purpose.

SECURITY OF PERSONAL INFORMATION

Coffee Traders is strongly committed to protecting your information and ensuring that your choices are honoured. We have taken strong security measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. All sensitive data is stored behind multiple firewalls on secure servers with restricted employee access.

We guarantee that all e-commerce transactions follow the latest security measures and use the best available technologies. Secure Sockets Layer (SSL) technology is employed when you place online orders or transmit sensitive information. SSL is one of the safest methods of passing information over the Internet.

COOKIES AND OTHER TRACKING TECHNOLOGIES

Some of our Web pages may utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about Site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a Web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

LINKS TO THIRD-PARTY SITES

This Site may be linked to other Web sites on the Internet that are not under the control of or maintained by Coffee Traders. Such links do not constitute an endorsement by Coffee Traders of those other Web sites, the content displayed therein, or the persons or entities associated therewith. You acknowledge that Coffee Traders is providing these links to you only as a convenience, and you agree that Coffee Traders is not responsible for the content of such Web sites. Your use of these other linked Web sites is subject to the respective terms of use and privacy policies located on the linked sites.

SECURITY

Coffee Traders employs procedural and technological measures consistent with the demands of customer service. Such measures are reasonably designed to protect your personally identifiable information from loss, unauthorized access, disclosure, alteration, or destruction. Coffee Traders may use encryption, password protection, firewalls, internal restrictions, and other security measures to help prevent unauthorized access to your personally identifiable information.

In very rare instances, Coffee Traders may disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Coffee Traders or the Site; (b) protect and defend the rights and property of Coffee Traders and its family of websites and properties; and (c) act in urgent circumstances to protect the personal safety of users of Coffee Traders, its websites, or the public.

POLICY CHANGES

Coffee Traders reserves the right to change this Privacy Policy, and will post any revisions on the Site. We encourage you to review this Privacy Policy regularly for any changes. Your continued use of the Site will be subject to the then-current privacy policy.

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